The Democracy and Good Government Watch Initiative, a coalition of civil society organizations, wishes to express its profound gratitude and commend the Federal Competition and Consumer Protection Commission (FCCPC) for its swift and proactive actions in addressing critical consumer issues.
The coalition highlighted the dynamic leadership of Dr. Tunji Bello, under whom the FCCPC has shown renewed vigor and an unwavering commitment to protecting the rights of Nigerian consumers.
This proactive approach has provided much-needed relief and fostered a sense of inclusivity among the Nigerian populace.
Within just two weeks, the FCCPC has demonstrated remarkable responsiveness by addressing pressing concerns, including the following:
1.Intervention in the Planned Phase-Out of Unistar Meters
The coalition raised alarms regarding the proposed phasing out of “obsolete Unistar meters” by Electricity Distribution Companies (DISCOs), which sparked widespread public apprehension. The FCCPC’s prompt response in insisting on the protection of consumers’ rights is highly commendable.
The Commission’s intervention ensured that the financial burden of the phase-out would not unjustly fall on consumers but instead be absorbed by the DISCOs, as required by regulation.
2.Response to Incessant Downtime in Internet Banking Services
Persistent failures in internet banking services provided by several Nigerian banks have caused significant distress to consumers. Upon raising concerns, the coalition observed with satisfaction the FCCPC’s quick response.
By invoking provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018—specifically Sections 17(j), (l), (s), 116(2), 124, 125, 138, and 155—the FCCPC has reaffirmed its commitment to consumer protection, bringing relief to banking customers nationwide.
The coalition applauds Dr. Tunji Bello’s vibrant and forward-thinking leadership, which underscores the FCCPC’s commitment to prioritizing consumer rights and ensuring fairness in Nigeria’s market space.
The Democracy and Good Government Watch Initiative looks forward to continued collaboration with the FCCPC and urges the Commission to remain steadfast in addressing the numerous challenges faced by consumers across various sectors.
Signed:
Comrade Rasak Oladosu
Comrade Gbenga Soloki
Comrade Nelson Ekujumi
Comrade Ajayi Popoola
