Several First Bank Plc customers have taken to social media, voicing their frustration over what they claim are unwarranted deductions from their accounts.
On Sunday, multiple customers expressed their dissatisfaction on First Bank of Nigeria Limited’s official Facebook page, complaining about numerous deductions from their accounts over the past two weeks.
A customer, Udoh Blessing, responded to the bank’s post about quick loans, writing, “I keep seeing debit alerts labeled ‘QS’ with my phone number/MTN USSD, but I didn’t make any transactions. I keep getting charged #200, 139, 34, 100, and more. This is getting out of hand!”
Another dissatisfied customer, Esther Maurice, wrote, “First Bank of Nigeria, what does this MTN: USSD debit mean? I’ve been debited more than 10 times this month. It’s becoming unbearable. Do we now have to suffer at the hands of our banks too?”
Customer Irreplaceable Gichi commented, “First Bank of Nigeria, what’s happening? I keep getting debited constantly. Someone sent me 1,500, and by the next day, my balance was down to 900. This is unfair—please address this.”
Stephen Ochoche added, “First Bank of Nigeria Limited, I’ve been debited four times in two weeks without making any transactions. This situation is getting worse—it feels like our funds are no longer secure.”
Ali Muhammad chimed in, saying, “Today, I received another significant debit alert. I need clarification on what’s going on.”
In response to the complaints, First Bank urged affected customers to check their Direct Messages (DM) for a detailed response to their issues.
Our correspondent, who observed the conversation, noted that First Bank replied to each customer within two minutes, saying, “Hi (customer name), thank you for reaching out. We empathize with the issue you’ve raised.”
The message continued, “Please provide your account number, transaction amount, and date so we can investigate. We apologize for any inconvenience caused and remain committed to serving you better.”
